Welcome to newmercyback.com! We are committed to providing you with the most professional and efficient video processing solutions. In order to help you solve the problems you may encounter more quickly, we have carefully compiled the following frequently asked questions and answers. If you still have questions after browsing, please feel free to contact us through our contact information.
About Products and Services Q1: What does Zhiying’s future AI video processing service include? A: Our services cover intelligent editing, video enhancement, face recognition and tracking, sentiment analysis, automatic subtitle generation, scene recognition and classification, video content review and other aspects, aiming to provide you with a one-stop video processing solution. Q2: Do I need professional video editing skills to use your services? A: No. Our AI video processing platform is designed to be very user-friendly. Even if you don’t have a professional editing background, you can easily get started and complete high-quality video editing and creation. Q3: What file formats does your AI video processing service support? A: We support a variety of common video formats including but not limited to MP4, AVI, MOV, FLV, WMV, and image formats such as JPEG and PNG. For a list of supported formats, please refer to our Help Center.
Data Security and Privacy Q4: Is my video data safe on your platform? A: Absolutely safe. We use industry-leading data encryption technology to ensure the security of your video data during transmission and storage. At the same time, we strictly abide by relevant laws and regulations to protect your privacy rights. Q5: Will you save or share my video data? A: We will not save or share your video data unless you explicitly agree. All processing is carried out under your authorization. After the processing is completed, the relevant data will be processed or deleted as required by you.
Price and Payment Q6: How does your AI video processing service charge? A: We provide a variety of flexible billing methods, including the number of processed videos, processing time or subscription services. For specific prices and preferential policies, please consult our official website or contact customer service. Q7: How can I pay? A: We support a variety of payment methods, including Alipay, WeChat Pay, credit cards, PayPal, etc. For specific payment methods, please refer to our payment page.
Technical Support and After-Sales Service Q8: What if I encounter problems during use? A: You can contact our technical support team through our online customer service system, email or phone. Our customer service team will provide you with assistance 24 hours a day. Q9: I am not satisfied with the processing results, can I get a refund? A: We provide refund services under the premise of complying with our refund policy. For specific refund policies, please refer to our Terms of Service. This website is committed to providing you with the best service and experience. If you still have questions after browsing the FAQ center, or need more specific help, please feel free to contact us through our contact information. We look forward to working with you to create a better future!
